Here at SmartPark, we consider customer service our #1 priority and we encourage a culture in which our team goes out of their way to provide an exceptional experience.
We get a lot of nice compliments from our guests so we wanted to share a few that we are particularly proud of. Special thanks to the team members that went above and beyond for our guests.
After reading these you’ll be confident that SmartPark is truly “The Intelligent Choice” for your parking needs at John. F. Kennedy (JFK) and LaGuardia (LGA) Airports. Remember to book early during this summer season and leave plenty of time for travel as it is especially busy this time of year.
From Jill K. – “Excellent!! Being from Central Pennsylvania and not being familiar with JFK Airport, it was a great choice for me! I drove my elderly mother and myself to Brooklyn to pick up my daughter for a family trip outside of the country. From Bed-Stuy, it was extremely easy to find and to get to SmartPark. Some other lots may be a few dollars cheaper per day, but I can’t imagine those other lots being as courteous or as efficient. We dropped off the car, and they immediately loaded our bags onto the shuttle and took us directly to our terminal. Upon our return, the shuttle picked us up within 10 minutes of our clearing customs and had us on our way. Our car was ready, they loaded our bags, and the price was exactly what was quoted on our reservations. My driving back to Brooklyn was also very easy. People from rural areas, like myself, tend to be afraid of driving to JFK. Using SmartPark made it so easy! I would recommend SmartPark to anyone who chooses to fly out of JFK.”
From J. B. – “I’ve used SmartPark over a dozen times at JFK and have always found the service to be excellent. No waiting for the shuttle to the airport, and rapid response on pick-up. Just getting ready to make my next reservation.”
From Kevin G. – “Have used Smart Park four times in the last year. Incredible service every time. I will be using them again next week. Nice to know your car is safe and your shuttle to and from the airport is quick and hassle-free!”
From Dave S. – “I’ve been using Smart Park JFK for over 10 years, 2-3 times a year. It has always been a smooth and efficient experience. Thank you.”
From J. S. – “I have used Smart Park about 6-7 times now. The shuttle to the airport has always been ready and as soon as I step out of my car and I get right on it. Usually get a one day discount for staying a week or more. Their lot is about the closest to the airport right next to JFK long term parking. Shuttle drivers are helpful and friendly. Only waited once for a pickup that I thought was longer than their usual 15-20 minutes. Easy online reservations and no payment until you actually use them. I will continue using them.”
From J. G. – “We have been using SmartPark for over 10 years. They are convenient and always professional. We love it when we come back to NYC after a winter getaway to find our vehicle cleared of snow, warmed up and waiting for us. We have often recommended Smart Park to friends and relatives because we have never had a bad experience.”
From Kendra G. – “I have a severe hearing loss. When I dropped my car off on Monday, I explained to the staff that I am hearing impaired and I cannot hear on the phone to notify your company of my arrival (later that week). I was given two cell phone numbers to text when I landed. I was skeptical due to previous experiences with other parking lot companies where I became extremely frustrated and aggravated. I was not sure if someone would respond.
Prior to my departure, I had to rebook flights due to delays. I texted Laura to inform her of the change. Within a few minutes, I received a reply of “not a problem.“ I truly felt a weight lifted off my shoulders, knowing that Laura was going to help me when I landed.
True to her word, when I landed I texted Laura. She responded with clear directions on where to meet the driver. When the driver picked me up, Laura also made sure I was safely on the shuttle. This brought tears to my eyes. It was the first experience I had that was stress-free!!
I was so impressed with the care and how Laura went above and beyond her duty to help me. The entire staff at SmartPark LGA was so kind and caring. I really appreciated the thought and kindness that I encountered. I will forever be grateful and will always use SmartPark. Thank you, Laura and the SmartPark employees. “